Return and Refund Policy

At SmilesDigital, customer satisfaction is our top priority. Since we specialize in digital products, our refund and return policy reflects the unique nature of these items. Please read the following policy carefully to understand how we handle returns and refunds.

Refund Policy
Eligibility for Refunds:
Due to the instant and intangible nature of digital products, all sales are considered final, and refunds are not issued once a product has been downloaded or accessed.

Exceptions:
We may offer refunds or replacements under the following circumstances:

The product was not delivered after purchase.
The file is defective or corrupted and cannot be accessed.
A technical issue prevents the product from being used as described, and the issue cannot be resolved.
Non-Refundable Circumstances:
Refunds are not issued for the following:

Change of mind after purchase.
Lack of technical expertise or inability to use the product.
Accidental purchase of the wrong product.
Requesting a Refund
To request a refund, please email us at [Contact@smilesdigitals.com] with the following details:

Your full name.
Order number.
A description of the issue with the product.
Our team will review your request and respond within [ 2-5 business days ]. If your refund is approved, the amount will be returned to your original payment method within [ 48 hours ].

Product Replacement
If you experience technical issues with a purchased product, we are happy to provide a replacement file at no additional cost. Contact us at Contact@smilesdigitals.com for assistance.

Contact Us
If you have any questions or concerns about our Return and Refund Policy, please reach out to us at: seport@smilesdigitals.com

Email: Contact@smilesdigitals.com
Business Hours: 9 to 4
Thank you for shopping with smilesdigitals. We value your trust and are committed to ensuring a positive experience with our digital products.