shipping policy
At SmilesDigitals, we are committed to providing a seamless and efficient shopping experience. As our store specializes in digital products, delivery and access to your purchases are straightforward and immediate. Below is an outline of our shipping policy for digital products:
Delivery of Digital Products
Instant Delivery:
Once your payment is successfully processed, your purchased digital products will be available for immediate download.
Delivery Confirmation:
After completing your purchase, you will receive an order confirmation email containing a link to download your product. This email will be sent to the address provided during checkout.
Access via Account:
If you create an account during checkout, your purchased digital products will also be accessible at any time under your account’s “Downloads” section.
Delivery Timeframe:
All digital products are delivered instantly. In rare cases, there may be a short delay due to payment processing times.
Failed or Delayed Downloads
We strive to ensure a smooth experience for all customers. If you encounter any of the following issues, please contact us immediately:
You did not receive your download link after purchase.
The download link is not functioning.
There are technical issues preventing access to your product.
For assistance, email us at [Contact@smilesdigitals.com] with your order number and details of the issue.
Refunds and Returns
Due to the nature of digital products, all sales are considered final. Refunds, exchanges, or cancellations are not permitted once a digital product has been downloaded.
However, we are committed to resolving any issues with your purchase. If you experience a technical problem or receive a defective file, please contact us within 7 days of purchase at [Contact@smilesdigitals.com]. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions about our Shipping Policy, please reach out to our customer support team at: seport@smilesdigitals.com
Email: Contact@smilesdigitals.com
Business Hours: 9 to 4
Thank you for choosing SmilesDigitals. We appreciate your trust and are dedicated to delivering high-quality digital products to enhance your experience.